How miscommunication happens (and how to avoid it) – Katherine Hampsten

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Have you ever talked with a friend about a problem, only to realize that he just doesn’t seem to grasp why the issue is so important to you? Have you ever presented an idea to a group, and it’s met with utter confusion? What’s going on here? Katherine Hampsten describes why miscommunication occurs so frequently, and how we can minimize frustration while expressing ourselves better.

Lesson by Katherine Hampsten, animation by Andrew Foerster.

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